Support Case Center

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IBM PMR tracking, SLA compliance, and case aging

PASS

Open PMRs

2
PASS

Severity 1

0
PASS

Severity 2

1
PASS

Severity 3

1
PASS

SLA Compliance

100%
PASS

Avg Resolution Time

4.2 days
PASS

Recommendation: 2 open cases within SLA. No escalations required.